Privacy Policy

1. Introduction

Welcome to Grace Atelier Perfumery ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. We comply with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African privacy laws.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name, email address, and contact details
• Billing and shipping addresses
• Payment information (processed securely by third-party providers)
• Account credentials and preferences
• Communication history with our team

Usage Information

We automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Pages visited and time spent on our site
• Device information and screen resolution
• Referral sources

3. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing and shipping
• Account Management: To create and manage your account, provide customer support, and personalize your experience
• Communication: To send order confirmations, shipping updates, and respond to your inquiries
• Marketing: To send newsletters, promotions, and product recommendations (with your consent)
• Website Improvement: To analyze usage patterns and improve our website and services
• Legal Compliance: To comply with legal obligations and protect our rights

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser, though disabling cookies may affect site functionality.

Types of cookies we use:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who help us operate our business (payment processors, shipping companies, email services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure payment processing through certified providers
• Regular security audits and updates
• Restricted access to personal information

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and purpose of collection.

8. Your Rights

Under POPIA and other applicable laws, you have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to processing in certain circumstances
• Portability: Request transfer of your data in a structured format
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiries within a reasonable timeframe and address any concerns you may have regarding your privacy.